Privacy Policy

Introduction

This Privacy Policy explains in detail how we collect, use, share, and protect your personal data when you interact with us. It will also provide you with a better understanding of your rights relating to your personal data and how you can exercise those rights.

We encourage you to take the time to carefully read the sections below. We would also ask that you share this Privacy Policy with anyone whose personal data you intend to share with us (such as any individuals you are purchasing are products and services on behalf of).

Updating This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time and in response to changes in the Data Protection Legislation.

As required, we will notify you of any changes we consider to be significant. However, it is important that you come back from time to time to check for any updates and to ensure that you are happy with them.

Who We Are?

We are J & J Plastic Supplies Ltd, 110A The Causeway, Heybridge, Maldon, Essex, CM94LL (Registered Company Number: 08404044).

For the purpose of the Data Protection Legislation, we will act as the Data Controller of your personal data. This means that we are responsible for deciding how we use your personal data.

Data Subject

The customer (yourself) will be classified as the Data Subject in line with the currently Data Protection Legislation.

Data Protection Officer (DPO)

We are not required to have a dedicated Data Protection Officer under the current Data Protection Legislation.

However, should you wish to exercise any of your rights under the Data Protection legislation or have any questions relating to this Privacy Policy, please direct your enquiry to J & J Plastic Supplies Ltd, 110A The Causeway, Heybridge, Maldon, Essex, CM94LL or by emailing DPO@jjplastics.co.uk.

Personal Data

Personal Data is information about you from which you can be identified. Dependent on which service you receive from us, we will process different types of personal data. 

We will not process any personal data that we do not actually need, in order to provide our services to you.

Personal Data- What We Collect

The types of Personal Data we collect include:

• personal details, such as title and your full name;
• contact details, such as email address, mobile number, landline phone number and alternative phone number;
• delivery/ billing address, including house name/number, postcode, street name, town and county;
• credit/debit card details, such as the 16 digit card number, name stated on the card, expiry date, and CV2 number. We only provide the mechanism which collects this information, but it is never transmitted through or stored within our systems;
• records of your communication with us, such as emails, survey comments and complaints regarding our products or services, made in any form, including complaints made orally, by email, letter and/or by online contact form submissions;
• marketing communication, such as your response to marketing from us or through our third parties. Please note this will only be collected providing you have given us your consent to do so.

What Are Our Legal Grounds and Purposes For Collecting Your Personal Data?

The legal basis for processing your personal data can differ depending on the personal data that we collect.

• For some of the personal data, the legal basis will be ‘contractual obligation’. Without collecting certain information from you, the Data Subject, it will not be possible for us to provide you with our contracted services. 
• In order to fulfil our statutory and regulatory obligations, we may need to process and hold certain personal data about you.
• Further personal data, for the purposes of marketing for example, will not be processed without your explicit, informed consent. Where we seek to obtain your consent, we will make this clear to you as well as informing you about how you can withdraw that consent should you change your mind at any time. If we do not have your consent, we will not undertake marketing to you. 
• Because we have a justifiable reason, such as:
• keeping records about you and our correspondence with you. This is so that we can appropriately and effectively manage our relationship with you. We may also have to keep such records to satisfy any legal and regulatory obligations;
• as well as satisfy any legal and regulatory obligations we may have to keep such records;
• preventing and detecting fraud, financial crime and money-laundering.

If you do not provide the personal data that we request or if you object to your data being processed by us, then we will not be able to provide you with our products and services.

Disclosing and Sharing Your Personal Data

We will only disclose/share your personal data in the following circumstances:

• In the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you will be transferred to that re-organised entity or third party;
• It has been authorised by you;
• It is with fraud prevention and credit reference agencies;
• It is required by law;
• In case you make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including providing your personal data to an appropriate regulatory body;
• it is being provided to our service providers (such as Courier Services) or other suppliers as required to fulfil our contractual and legal obligations and in which case your personal data will be limited to the minimum amount required for service provision: additionally, these suppliers will only be able to use your data to provide the specific services; 

International Data Sharing and Transfers

We will not transfer your information outside the EEA unless it is to a country which is considered to have equivalent data protection laws or we have taken all reasonable steps to ensure the firm has suitable standards in place to protect your information.

During our normal development and hosting operations no personal information is transferred outside of the EEA, however, there are rare circumstances when personal information might be made available to companies or service providers operating outside of the EEA. Those include:

• Microsoft Azure – when we receive support via the Microsoft Azure Subscription, some data is made available to the Microsoft Engineers who may be located outside of the EEA. This support is typically given from such third countries as India or United States of America.

The data transferred is typically telemetry data, which cannot be used to identify individual people. For the details of our agreements with Microsoft, please follow the link – https://azure.microsoft.com/en-gb/overview/trusted-cloud/.

• Bing Ads – is a service that provides pay per click advertising on both the Bing and Yahoo! search engines. This service is provided by Microsoft and the same parameters apply as outlined above (see Microsoft Azure).
• Google Ads – is an advertising service by Google for businesses wanting to display ads on Google and its advertising network. There will be support cases that are handled outside of the EEA, mainly in India. Google is opted into the European Commission’s model contract clauses. For the details of the model clauses, please follow the link – European Commission-approved model contract clauses.

Please be aware that communications over the Internet, such as emails or webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of information that is beyond our control.

Your Rights

Under the Data Protection legislation, you have a number of rights relating to the information we hold about you. This includes the right to:

• ask for a free copy of any personal data we hold about you;
• ask for correction of any inaccurate information held about you;
• object to the use of your personal data for direct marketing;
• withdraw any permission you have previously given to us to process your personal data except where this is critical to us fulfilling our contractual and legal obligations;
• ask for your personal data to be deleted from our system/database. Please note that there are times when we will not be able to delete your data. This may be as a result of us fulfilling our legal and regulatory obligations, or where there is a minimum statutory period of time for which we have to keep your information. If we are unable to fulfil a request, we will always let you know our reasons;
• not to be subject to any automated decision making (without human involvement) where that decision produces a legal or significant effect on you. This means you can ask that we involve one of our members of staff in the decision-making process;
• obtain, move, copy or transfer your personal information in a format which enables you to transfer that personal data to another organisation. You may ask to have your personal data transferred by us directly to the other organisation, if this is technically feasible;
• request that we suspend our processing of your personal data. Where we suspend our processing of your personal data, we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions (for example, processing is required by law or to prevent crime);
• complain to the Information Commissioner’s Office if you are not satisfied with our use of your data (https://ico.org.uk).

Should you wish to exercise any of your rights under the Data Protection legislation, please direct your enquiry to J & J Plastic Supplies Ltd, 110A The Causeway, Heybridge, Maldon, Essex, CM94LL or by emailing DPO@jjplastics.co.uk.

Information Security

Your data is considered to be an important asset to us, and as such, we make reasonable effort to ensure the necessary measures are in place to prevent unauthorised or inappropriate access, use, modification, disclosure or destruction.

Some of the measures we take to keep your data secure included but are not limited to:

• making regular backups of files;
• protecting file servers and workstations with virus scanning software;
• using a system of passwords so that access to data is restricted;
• allowing only authorised staff into certain computer areas;
• using data encryption techniques to code data when in transit;
• ensuring that staff are only given sufficient rights to any systems to enable them to perform their job function.

Retaining Your Information

We retain your personal data in order to provide you with our range of products and services to you and/ or to fulfil our legal and regulatory obligations. If you decide that you no longer wish to use our products and services, we will retain your personal data for a maximum of seven years from the date of your last interaction with J & J Plastic Supplies Ltd, in line with our legal and regulatory requirements. In any situation where the retention period is longer, we will inform you of this.

Where possible, we will anonymise or remove your personal data that is no longer required for the purpose(s) for which it was obtained.

Links to Other Websites

In this website certain links, including hypertext links, will lead you to website or pages that are not under our control. These links are provided for your information and convenience and the inclusion of any link does not imply endorsement by us in any way of the site to which a particular link leads. We accept no responsibility or liability for the content of other websites. If you are redirected to another website via our website, you will need to contact that organisation separately to remove your details from their records. No one may link into this site without prior written consent.